In order for your membership to be validated, you must upload a valid identification photo such as a copy of your driving license, passport or utility bill showing your name and address. The information displayed must match your profile. As such, the validation might have been rejected due to not matching. Another possibility is that the uploaded image is too blurry and we were therefore unable to confirm your information. Try uploading a new picture. Finally, the system may have identified your registration as an attempt to violate our terms and condition. Lotto24.co.uk does not allow for more than one membership to be created as a way of benefiting further from an introductory offer. Only one welcome gift can be received per household during any given 6 month period. Please note that the above does not affect your membership which is still active.