I have received a gift card instead of a physical prize. Why is that?


If a particular item is out of stock, Lotto24.co.uk reserves the right to fulfill their obligation with a different gift of the same value. As such, you might end up receiving a gift card in the mail or a voucher sent pr. e-mail rather than a physical prize. Please note that this is stated both on the introductory offer that you signed up through and in the terms which you have actively agreed to when signing up.


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