If you are experiencing difficulties with uploading images, this might be because you are using a file that the system cannot accept such as PDF or doc files. Another explanation could be that the file is too large. Please follow the instructions you find on the left of the 'box'. If your updated information will not save, try to fill out a section at a time and then click on 'Save all information' at the bottom of the page. If you continue to experience problems, please send a screenshot and a description of the problem to customer service.